Privacy Policy

Who we are

Repair It Scotland provides sewing machine repair services across Dundee, Fife and Angus.
Address: 2 Haldane Place, Dundee, DD3 0JR, United Kingdom.
Phone: +44 7577 255713

What we collect

We collect personal information you voluntarily provide when you contact us or book in a machine. This may include your name, phone number, email address, machine make and model, photographs, and a description of the issue.

If you leave a machine at a partner location, that location may provide us with the booking details needed to identify the machine, contact you and carry out the requested service.

Website analytics: This static website uses Cloudflare Web Analytics and a basic visitor logger. These services may process technical information such as the page visited, referring page, browser or device information, and standard server-log information. We use this information to understand site use, maintain security and improve the website.

Facebook content: The Facebook Page feed loads only if you choose to enable it. Facebook may then receive information about your visit and may set cookies according to its own privacy policy.

How we use your data (UK GDPR lawful bases)

• Contract / Steps prior to a contract: to discuss, quote, book in and carry out repairs you request.
• Legitimate interests: business administration, record-keeping, website statistics, security and quality assurance.
• Legal obligation: tax and accounting records.

Sharing

We do not sell your information. We may share limited information with service providers used to communicate with you, process payments, manage bookings, operate the website or obtain parts. Partner locations may receive the information needed to accept and return your machine.

External services

Links to Google Maps, WhatsApp and Facebook take you to services operated by those companies. Their own privacy policies apply when you use them.

Retention

Enquiry messages are typically retained for up to 12 months. Invoices and accounting records are retained as required by law, generally for up to 6 years in the UK. Other information is kept only as long as reasonably necessary for the purpose for which it was collected.

Your rights

You have rights to access, rectify, erase, restrict or object to processing, and data portability where applicable. To exercise these rights, contact us using the details above. You can also complain to the UK Information Commissioner’s Office at ico.org.uk.

Security

We take reasonable steps to secure information. No method of transmission or storage is 100% secure.

Changes

We may update this policy from time to time. The latest version will always be published on this page.